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Payment and cancellation

I. Customer information

1. Identity of the seller

Sélection Prestige GmbH
Pariser Str. 3
10719 Berlin
Deutschland
Telephone: 030-6040405-0
E-Mail: info@selection-prestige.de

Alternative dispute resolution:
The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under http://ec.europa.eu/odr.

We are willing to enter into dispute resolution proceedings before the consumer arbitration board.


2. Information regarding the conclusion of the contract

The technical steps associated with the conclusion of the contract, the contract conclusion itself and the correction options are executed in accordance with § 2 of our standard business terms (part I.).

3. Contractual language, saving the text of the contract

3.1 Contract language shall be English.

3.2 The complete text of the contract is not saved with us. Before the order is sent, via the online – shopping cart system the contract data can be printed out or electronically saved using the browser’s print function. After the order is received by us, the order data, the legally-mandated details related to distance selling contracts and the standard business terms are re-sent to you via e-mail.

3.3 You will be sent all contractual information within the framework of a binding offer in written form, via E-mail for example, for quotation requests outside of the online shopping basket system, which can be printed out or saved electronically in a secure manner.

4. Main features of the product or service

The key features of the goods and/or services can be found in the respective quote.

5. Prices and payment arrangements

5.1 The prices mentioned in the respective offers represent total prices, as do the shipping costs. They include all the price components, including all the incidental taxes.

5.2 The dispatch costs that are incurred are not included in the purchase price. They can be viewed by clicking the appropriate button on our website or in the respective quote, are shown separately over the course of the order transaction and must additionally be borne by you, insofar as free delivery is not confirmed.

5.3 The payment methods that are available to you are shown by clicking the appropriate button on our website or are disclosed in the respective quote.

5.4 Unless otherwise specified for the respective payment methods, the payment claims arising from the contract that has been concluded become payable immediately.


6. Delivery conditions

6.1 The delivery conditions, delivery date and existing supply restrictions, if applicable, can be found by clicking the appropriate button on our website or in the respective quote.

6.2 If you are a consumer, the following is statutorily regulated: The risk of the sold item accidentally being destroyed or degraded during shipping only passes over to you when the item in question is delivered, regardless of whether or not the shipping operation is insured. This condition does not apply if you have independently commissioned a transport company that has not been specified by us or a person who has otherwise been appointed to execute the shipping operation.

6.3 For shipments whose delivery address is located outside the customs territory of the European Community, the risk of demolition, damage, seizure or loss during shipment passes over to the customer when the order leaves our warehouse, regardless of whether the shipment is insured or not.

6.4 Please note that the parcel carrier may exercise their right to go to a collection point in your neighborhood in order to deposit the parcel there. This applies especially when the first delivery attempt was unsuccessful. Unfortunately, we have no influence on this.

7. Statutory warranty right

7.1 The statutory warranty rights are applicable.

7.2 As a user, you are requested to promptly check the product for completeness, visible defects and transport damage as soon as it is delivered, and promptly disclose your complaints to us and the shipping company in writing.Even if you do not comply with this request, it shall have no effect on your legal warranty claims. 

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us [Sélection Prestige GmbH, Pariser Str. 3, 10719 Berlin, Germany, Tel: + 49 30-60404050, Fax +49 30-604040511. Email: info@selection-prestige.de] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

Cancellation form

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

(2) Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to our warehouse (Sélection Prestige, Wackenbergstr. 78-82, 13156 Berlin, Germany), without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. Sélection Prestige GmbH will not reimburse the return costs. But if you pay with PayPal you have the possibility to get a refund via this link https://www.paypal.com/de/webapps/mpp/refunded-returns/.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Shipping

Shipping fee: €6.95

Free shipping: from an order value of 60€ we take over the shipping costs (applies only to shipments to Germany).

EXPRESS: up to 25 kg (1 – 15 bottles) and the charge for which is based on ship to location and will be calculated at checkout.

Receipt of order and payment on weekdays (Mon.-Fri.) by 3 p.m. at the latest, delivery on the following weekday (Mon.-Fri.).

Please note that shipping costs depend on the weight of your order. The maximum weight of one parcel is 25 kg. Orders weighing more than 25 kg are shipped in multiple parcels, with shipping costs rising correspondingly. An example: an order over 40 kg would, depending on the products, be divided into two 20 kg parcels.

To guarantee a safe delivery we only work with the logistics partners UPS and DHL.

Usually, after receipt of payment, delivery will take x to x weekdays, depending on location. For fast delivery, we recommend credit card payment.

Please note that, for organisational reasons, Selection Prestige GmbH may change logistics partners without informing you. Unfortunately, we are not always able to guarantee a delivery by UPS, if chosen by the customer. However, customers will only have to pay the costs of their chosen delivery option.

Payments methods

Cash in advance/bank transfer

Your encoded personal data and information is transferred via the SSL connection to the server of your bank, where it is only accessible to selected employees. The access to sensitive data is logged to ensure transparent processing and to prevent data abuse. Please note: the items will be sent promptly after receipt of payment, provided that these are available on stock.

PayPal

PayPal is one of the most secure payment methods in e-commerce. PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through the checkout in just a few clicks. PayPal takes the payment from your card or bank directly, and your payment details are never shared on the internet. For more information on PayPal, please click here.

Credit card

We accept MasterCard, Visa, and American Express. To protect your credit card data, we use the 3D Secure security standard. This security measure tells both the bank and us that you are the rightful owner or user of the card. You will be asked to enter your password. The payment will only be accepted if the correct password is entered.

Credit card statements are carried out by:
Mollie B.V. Keizersgracht 126, 1015CW Amsterdam, Netherlands.

We also offer the following payment methods, which are also carried out by Mollie BV:

Apple Pay
iDeal
Sofort
Credit cards

Complaints 

If you think that we are not helping you in the right way or if you are unhappy about the way in which we process your personal data, you have the right to lodge a complaint at the authority. For The Netherlands, this is the Autoriteit Persoongegevens

Contact details 

If you have any questions about our privacy and cookie statement or about your rights, you can always contact us via the details below: 

Name and address:

Ysberg B.V
Brugakker 1117, 3704 WB

Email address : contact@drebbelgin.com
Phone number : +33 6 95 40 20 00

Chamber of Commerce number : 65784359